1. How can I track my order?
You can track your order using our Track Order page. Once your order is shipped, you will receive a confirmation email or SMS with tracking details.
2. What is your delivery time?
We offer delivery across the entire UAE within 2–3 business days from the order confirmation. Delivery times are estimates and may vary depending on location, stock availability, and unforeseen circumstances.
3. Are there any delivery charges?
We provide free delivery for all orders across the UAE. There are no hidden charges or additional fees for standard delivery.
4. What payment methods do you accept?
We accept the following payment methods:
- Cash on Delivery (COD)
- Visa, Mastercard, and American Express cards
5. What is your store address?
Pixelrigz operates from Office 104, Floor B34, White Swan Building, Plot 12-0, Trade Center First, Dubai, United Arab Emirates.
Currently, we focus on online sales and home delivery across the UAE.
For any inquiries or assistance, you can also visit our Contact Page.
6. How can I contact customer support?
You can reach our support team via:
- Email: support@pixelrigz.com
- WhatsApp / Phone: +971 50 346 3317
Our team is available during business hours to assist with any queries.
7. Can I return or exchange a product?
Yes, you can request a return, refund, or exchange within the timeframe mentioned in our
Return, Refund & Exchange Policy.
Please ensure the item meets the eligibility criteria listed on the
Return Policy page.
8. How long does it take to get a refund?
Approved refunds are processed within 7–10 business days to the original payment method used at checkout. For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit after verification.
9. Do you provide warranty on products?
Yes, many products come with manufacturer warranties. Warranty details are provided on the product page or invoice. Pixelrigz can assist with warranty claims where applicable.
10. Do you ship outside the UAE?
Currently, we ship only within the UAE. For international shipping inquiries, please contact us.