We want you to shop with confidence. If you’re not completely satisfied with your purchase, you can request a return following the policy below.
| Return window | 30 days from delivery |
| Return shipping | Paid by customer — free if damaged, defective, or incorrect |
| Refund method | Original payment method |
| Restocking fee | None |
| Refund processed within | 5-7 business days of approval, depending on payment method |
Return Eligibility
You may request a return within 30 days of the date your order is delivered. We accept returns for both defective and non-defective products.
To qualify for a return, the item must meet all of the following conditions:
- Unused, with no signs of wear or operation beyond basic testing
- In its original condition
- All original accessories, cables, and manuals included
- Returned in its original packaging
- Free from damage, alterations, or visible signs of use
Non-Returnable Items
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
- Final Sale items
- Items marked as non-returnable on the product page
Non-returnable items are clearly identified as such on the product page at the time of purchase.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 30 days of delivery at support@pixelrigz.com. Please include:
- Your order number
- A description of the problem
- Clear photos of the item
We’ll review your request and provide next steps. In these cases, we cover return shipping and you’ll receive a full refund or replacement, at your preference.
How to Start a Return
- Email support@pixelrigz.com with your order number and the item(s) you’d like to return.
- We’ll confirm eligibility and send you return instructions and a shipping address.
- Pack the item securely in its original packaging and ship it back to us.
Return Shipping
- For non-defective returns, the customer is responsible for return shipping costs.
- For damaged, defective, or incorrect items, PixelRigz covers return shipping costs.
- For returns outside the UAE, we will assign a courier to pick up the order, or you can mail it to a US return address that our customer support team will provide.
- Original shipping charges are non-refundable.
We recommend using a trackable shipping service. PixelRigz is not responsible for returns lost in transit.
Inspection and Approval
Once we receive your return, we’ll inspect the item to confirm it meets the conditions above. If it doesn’t meet these conditions, we may refuse the return and it will be shipped back to you at your expense.
Refunds
- Approved refunds are issued to your original payment method.
- Refunds are typically processed within 5-7 business days of approval, depending on your payment method.
- We do not charge restocking fees.
- If your order was charged in a currency different from your payment method’s currency, the refund will be converted back using the same exchange rate and conversion method applied at the time of the original charge.
Please allow additional time for your bank or card issuer to post the refund to your account. Note that your bank or card network may apply its own conversion rate or additional fees at the time of refund, which are outside our control.
Shipping Region
This return policy applies to orders shipped within the United Arab Emirates and the United States.
Contact Us
If you have any questions about returns, please visit our Contact Us page — we’re happy to help.