PixelRigz ships to customers within the United Arab Emirates and the United States.
Order Processing
We process orders Sunday to Thursday, excluding weekends and public holidays. Most orders are processed within 0 to 1 business day.
During busy seasons, holidays, sales events, or for high-demand products, processing may take a little longer.
Shipping Costs
We offer free shipping on all orders within the United Arab Emirates and the United States. No minimum order value is required.
United Arab Emirates
Shipping costs and any applicable customs duties or import taxes are already included in the product price shown on our website — the price you see at checkout is the final, all-inclusive, door-to-door price, with all shipping and duty fees prepaid by PixelRigz.
United States
USA orders ship from our own US-based warehouse, so no customs duty or import tax applies — you will never be charged any additional shipping, customs, or duty fees upon delivery.
Shipping Time
Handling time: 0 to 1 business day (both regions)
United Arab Emirates
Delivery time: 1 to 2 business days after your order ships.
United States
Delivery time: 4 to 5 business days after your order ships. We ship USA orders from our own warehouse located within the USA.
Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.
Shipping Carriers
We work with trusted shipping partners including DHL, Aramex, and Team Express to deliver your order safely and on time.
Duties & Taxes
All prices displayed on our website are Delivered Duty Paid (DDP). You will not be asked to pay any extra fees, duties, or taxes to the carrier or customs authorities upon delivery.
United Arab Emirates
Shipping charges and any customs duties or import taxes applicable are already factored into the product price.
United States
Shipping from our own US-based warehouse means no customs duty or import tax applies in the first place. For full details, see our Customs & Duty Policy.
Order Tracking
After your order has shipped, you’ll receive a confirmation email with your tracking number. Please allow 24 hours for tracking information to become available.
If you don’t receive the tracking email, please check your spam or junk folder before contacting our support team.
Delivery Information
Delivery may occasionally take longer due to weather conditions, carrier delays, holidays, remote locations, or other situations outside our control. PixelRigz is not responsible for shipping delays after your order has been handed over to the shipping carrier.
Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order. PixelRigz is not responsible for delays, lost packages, or returned shipments caused by incorrect or incomplete shipping information provided by the customer.
Returned Packages
If a package is returned due to an incorrect address, failed delivery attempts, refused delivery, or an unclaimed package, additional shipping charges may apply to send the order again. For details on order cancellations, refused deliveries, and refunds, please see our Refund & Returns Policy.
Delays and Lost Packages
We work with trusted shipping carriers to deliver your order. If your shipment is delayed, lost, or damaged, please contact us. We’ll work with the shipping carrier to help resolve the issue as quickly as possible.
Contact Us
If you have any questions about shipping or your order, please visit our Contact Us page.