Answers to the questions we hear most often. If you don’t see what you’re looking for, our support team is happy to help.
1. Where do you ship?
We currently ship to customers within the United Arab Emirates. Orders are processed within 0–1 business day, and standard delivery usually takes 1–2 business days after shipment.
2. How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with your tracking number. Tracking information may take up to 24 hours to become available.
3. What payment methods do you accept?
We accept secure payments through Visa, Mastercard, Apple Pay, Google Pay, Cash on Delivery (in select areas), and other payment methods available at checkout.
4. Can I cancel or change my order?
You may request to cancel your order before it has shipped. Once an order has shipped, it cannot be canceled. If you need to make changes, please contact us as soon as possible at support@pixelrigz.com.
5. What is your return policy?
We accept returns within 30 days of delivery for eligible items. Products must be unused, in their original condition, and returned with all original packaging and accessories. See our Return Policy for complete details.
6. How long does it take to receive a refund?
After we receive and inspect your returned item, approved refunds are processed within 5–7 business days, depending on your payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
7. What should I do if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number, a description of the issue, and clear photos of the product. We’ll review your request and provide next steps.
8. Are my payments and personal information secure?
Yes. We use SSL encryption and secure payment gateways to protect your payment information. We do not store your complete credit card information, and we’re committed to protecting your personal information in accordance with our Privacy Policy.
9. How can I contact customer support?
You can reach our customer support team by:
- Email: support@pixelrigz.com
- Phone: +971 50 346 3317
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GST)
We aim to respond to all inquiries within one business day.
10. Do you charge shipping fees?
Shipping costs are calculated at checkout based on your order and location within the UAE. Any applicable fees will be clearly shown before you complete your purchase.
11. Do your products come with a warranty?
Product warranty details, where applicable, are listed on each individual product page. If you experience a defect within the warranty period, please contact our support team with your order number for assistance.