Shipping Policy
For any shipping-related questions, please contact our support team at
support@pixelrigz.com or via WhatsApp / Call at
+971 50 346 3317.
This Shipping Policy is provided in accordance with Google Ads / Google Shopping requirements and
UAE eCommerce regulations, ensuring transparency and a reliable delivery experience for our customers.
1. Delivery Time
- We offer delivery across the entire UAE within 2–3 business days from order confirmation.
- Orders are processed as soon as payment is confirmed (for card payments) or verified (for Cash on Delivery).
- Delivery times are estimates and may vary depending on location, product availability, or unforeseen circumstances.
2. Shipping Cost
- We provide free delivery for all orders across the UAE.
- Any applicable customs or import duties are not charged as all products are shipped locally within the UAE.
3. Order Tracking
- Once your order is shipped, you can track it using our Track Order page.
- You will receive a confirmation email or SMS with tracking details (if applicable).
4. Delivery Requirements
- Please ensure the delivery address and contact details are accurate at the time of purchase.
- A valid phone number must be provided so the delivery team can contact you if needed.
- If the recipient is unavailable at the time of delivery, our courier may attempt redelivery or contact you for alternative arrangements.
5. Damaged or Missing Items
- Inspect your package upon delivery. If you notice damage or missing items, contact our support team immediately.
- We will assist in replacement or resolution according to our
Return, Refund & Exchange Policy.
6. Policy Updates
This Shipping Policy may be updated periodically to reflect changes in delivery times, procedures, or business practices. Any updates will be posted on this page and will apply to future orders.
Last updated: 2026