Who We Are
PixelRigz (“we”, “us”, “our”) operates the website https://pixelrigz.com. Our registered office is located at Office 104, Floor B34, White Swan Building, Plot 12-0, Trade Center First, Dubai, United Arab Emirates. This Privacy Policy explains what personal data we collect, how we use it, and the rights you have over your information when you visit our site or purchase our products.
What Personal Data We Collect
We collect information you provide directly to us, as well as some information automatically when you use our website.
Information You Provide
- Account & Order Information: name, email address, phone number, billing and shipping address.
- Payment Information: payment details are processed securely by our third-party payment gateway. We do not store your full card number on our servers.
- Communications: any information you share when contacting our Customer Care team via email or phone.
- Comments & Reviews: if you leave a comment or product review, we collect the content you submit along with your IP address and browser user agent string to help with spam detection.
Information Collected Automatically
- IP address, browser type, device information, and pages visited, collected through standard server logs and cookies.
- Order history and browsing behavior on our site, used to improve our product catalog and your shopping experience.
How We Use Your Data
We use the personal data we collect to:
- Process and fulfill your orders, including shipping and customer support.
- Communicate with you about your order, account, or support requests.
- Send you marketing communications, only where you have opted in, and always with an option to unsubscribe.
- Detect and prevent fraud, spam, and abuse of our website.
- Improve our website, products, and customer experience.
Cookies
Our website uses cookies to support core store functionality (such as keeping items in your cart) and to improve your browsing experience.
- If you leave a comment, you may opt in to saving your name, email, and website in a cookie for your convenience. These cookies last for one year.
- If you have an account and log in, we set cookies to remember your login session. Login cookies last two days, or two weeks if you select “Remember Me”. Screen display cookies last one year.
- Cookies related to your shopping cart and checkout session are used to keep your order information as you browse our site.
You can control or disable cookies through your browser settings; however, some parts of our website may not function properly without them.
Payment Processing
Payments made on pixelrigz.com are handled by a licensed third-party payment processor. Your payment details are transmitted directly and securely to that processor and are subject to their own privacy and security policies. PixelRigz does not store your full card details on its own servers.
Shipping & Third-Party Services
To fulfill your order, we share the necessary shipping information (name, address, phone number) with our courier and logistics partners. We may also use third-party services for website hosting, analytics, and email communications. These providers only receive the data necessary to perform their function and are not permitted to use it for any other purpose.
How Long We Retain Your Data
- Order and transaction records are retained as required for accounting, tax, and legal obligations under UAE law.
- Comments and their metadata are retained indefinitely so we can recognize and approve follow-up comments automatically.
- If you register an account, your profile information is retained until you request deletion or close your account.
Your Rights Over Your Data
You have the right to:
- Request a copy of the personal data we hold about you.
- Request correction of inaccurate personal data.
- Request deletion of your personal data, subject to our legal or administrative obligation to retain certain records (such as order history for tax purposes).
- Withdraw consent to marketing communications at any time.
To exercise any of these rights, contact us using the details below.
Embedded Content
Pages on this site may include embedded content (for example, videos or product widgets) from other websites. Embedded content behaves in the same way as if you visited that other website directly, and that website may collect data about your interaction with it.
Data Security
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please visit our Contact Us page.